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Paul Paradise

I just had a surprisingly positive experience with Google Calendar support

A month or two ago, they rolled out a new (very slick, IMO) calendar UI that broke one feature: the ability to type the time of an event in the description and have it update the actual time, stripping it from the description as you save. I used the Send feedback functionality to tell them I dearly missed this feature, fully expecting it to go into a void of too many problem reports.

This morning I got an email quoting my original request, and a note that it’s implemented now with instructions on how to use it. It was clearly a form letter sent to more than one person, but the fact that they sorted feedback granularly enough to respond like this is pretty good.